Which payment methods do you accept?

To place an order, you go to the product page on Amazon where you make the order.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

 

How do I set my shipping address?

The order is placed on the Amazon website and you will enter all the delivery information there.. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “?” to “c”.

 

When will my order arrive?

Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.

Please understand we cannot control the postal services and these are Guidelines. We recommend ordering now, especially if you need for a gift for a holiday.

Transit times to other countries are longer, up to 60 days for some countries.
To minimize shipping costs, the postal service limits package weight, so Items will often arrive in separate shipments. This helps us bring the lowest prices to you.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. We cannot refund for items lost by the local post office as per the tracking information or for items recorded as delivered. The customer can file a claim with the carrier/post office for compensation.

What Do I Do If I Have Missing Items In My Order?

If something is missing, please contact us immediately.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

If you are not happy with the quality of your purchase and wish to return an item, please contact us within 21 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

To ensure correct fit, measurements for all clothing are in the product listing, therefore we cannot accept returns for this reason. Please contact us as we may be able to offer store credit, depending on your location.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer. If you have paid using Paypal they may be able to help depending on the purchase, please contact them directly.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.